Making Your Move Easy

Q&As

How do I get a quote?

You can call us on 01905 412881 or 07725 988380 to request a quote. Once you have booked, we will come and visit you and send your quotation on the same day.

When do I need to book you?

As soon as your solicitor gives you a completion date, book us in.

When do I get the free packing materials?

We will deliver the packaging to your doorstep at a date and time to suit you. All you need to do is ask us for it.

When do I need to start packing?

If you have opted for the standard removal package, we would recommend that you start packing non-essentials 2 weeks before move day. This should allow you enough time to pack everything up in a leisurely manner.

What do I need to pack?

If you have opted for the standard removal package, you will need to pack up everything except your clothes. You can leave the pictures on the walls and we will even sort out your wall-mounted TV and dismantle any large furniture. When packing please write on our very handy removal tape.

If you have opted for the premium removal package, you don’t need to pack a thing, we will pack everything for you the day before you move.

If I opt for the premium package, when do you start?

If you have opted for the premium package, we will pack everything for you on the day before you move. You may want to keep some essentials to one side and have an overnight bag for your last night in your house.

What happens on the day of the move?

On the morning of your move, we will be dismantling furniture and moving the boxes and furniture from your home and garden onto our vans. We aim to have completed this part of the move by 1pm. Once completion has taken place, we will drive your belongings to your new home ready to unload and construct everything.

What time do you finish on the day of the move?

There is no set time for us to finish. We will stay as long as we need to ensure all furniture has been rebuilt and placed in the right place.

When and how do I pay?

After the day of the move we will send you an invoice where you then have 7 working days to pay the balance either by cheque, cash, bank transfer or better still you can pay by card on the day.

What happens if there is a last minute change to completion day?

Whether it be a last minute change to your completion day or if your sale falls through, either way you will not be charged.

What should I do to help my buyer?

If you want to be helpful to your buyer, we suggest you prepare some notes on the following:

  • How to operate the boiler and alarm
  • Location of meters, fuse box and stopcock
  • Which day bins are collected
  • Label all of the keys or leave them in the lock
  • Close all of the windows
  • Lock all of the doors and garages
  • Take the meter readings and contact utility companies
So you offer short-term and long-term storage?

We offer both short and long term storage with no contractual agreement, just month-by-month payments. Click here to find out more.

Do you do long distance removals?

Yes, we cover the whole of the UK. We carry out long distance moves weekly.

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